Tel 01969 640267 - 10am - 5pm
Delivery Policy - International, Ireland and Channel Islands
We are more than happy to ship Internationally and do so on a regular basis. However it is better if we can get a quote for you as parcels vary so much with weight and dimensions taken into account. Just message us using our email address utterlyhookeddesigns@btinternet.com. It would help enormously if you let us know which kit(s) you are interested in and your address and telephone number. No obligation quote. Each quote valid for 3 working days. When given the go ahead, an online invoice will be sent to you. We aim to have your order ready for shipping within 3-7 working days (maybe longer during busy periods). All my kits are packed by me and made up to order. I stitch all the complete cushion covers, Christmas stockings and Tote bags myself.
A tracking email will be sent to you via the courier company. (Be sure to check your 'Spam' folder).
If you are purchasing in a different currency, the conversion will be made by PayPal using the rate and fees applicable at the time. These are not in our control and you should inform yourself about the rates and charges applied. You are responsible for paying any such charges.
Utterly Hooked Designs will not be responsible for any custom & duty fees the country is charging. It will be solely the buyers responsibility. Shipping charges will only be the cost of how much it is to ship the package.
A tracking email will be sent to you via the courier company. (Be sure to check your 'Spam' folder).
If you are purchasing in a different currency, the conversion will be made by PayPal using the rate and fees applicable at the time. These are not in our control and you should inform yourself about the rates and charges applied. You are responsible for paying any such charges.
Utterly Hooked Designs will not be responsible for any custom & duty fees the country is charging. It will be solely the buyers responsibility. Shipping charges will only be the cost of how much it is to ship the package.
- Please note: Parcels being delivered to Finland, Denmark or Sweden will be delivered to the recipient's closest Parcelshop.
- Please note that the consignment can be tracked (upon the parcel/s arriving at the local Parcel Office), via www.postnord.dk (for Danish deliveries), www.postnord.se (for Swedish deliveries), www.postnord.no (for Norwegian deliveries) or www.postnord.fi (for Finnish deliveries) using the Parcel ID number located under the barcode on the label (eg 91122334455SE).
Delivery Policy -UK
For UK deliveries we use a Courier Service and Royal Mail for Extra Small Parcels.
If your parcel is worth more than £20 it will need to be signed for and so you must make arrangements as to what you want to happen if you are not going to be in. (Neighbour, ect). You will receive an email from the courier company and have the chance to give further instructions. The courier will attempt 3 times to deliver your parcel and then it will be returned to me. If this is the case, then unfortunately you will need to pay for shipping again.
We aim to have your order ready for shipping within 3-7 working days (maybe longer during busy periods). All my kits are packed by me and made up to order. I stitch all the complete cushion covers, Christmas stockings and Tote bags myself. The Courier Service aims to deliver within 3-5 working days.
Both a Shipping email and a Tracking email will be sent to you. (Be sure to check your 'Spam' folder).
The prices below are approximations
If your parcel is worth more than £20 it will need to be signed for and so you must make arrangements as to what you want to happen if you are not going to be in. (Neighbour, ect). You will receive an email from the courier company and have the chance to give further instructions. The courier will attempt 3 times to deliver your parcel and then it will be returned to me. If this is the case, then unfortunately you will need to pay for shipping again.
We aim to have your order ready for shipping within 3-7 working days (maybe longer during busy periods). All my kits are packed by me and made up to order. I stitch all the complete cushion covers, Christmas stockings and Tote bags myself. The Courier Service aims to deliver within 3-5 working days.
Both a Shipping email and a Tracking email will be sent to you. (Be sure to check your 'Spam' folder).
The prices below are approximations
- £01.27 - Extra Small Parcels (eg one Latch Hook Tool)
- £03.50 - Very Small Parcels (eg small batches of rug yarn)
- £04.80 - Small Parcel (eg one Latch Hook Starter Kit)
- £07.53 - Medium Parcel (eg one cushion kit/medium rug kit)
- £09.80 - Large Parcel (eg one large Rug kit)
- £15.70 - Extra Large Parcel (eg Two large rug kits)
- £19.90 - Extra Extra Large Parcel (eg Three ore more rug kits)
Returns Policy
It is very important to us that you are happy with your purchase. However if you are not completely satisfied with your product you may return it within 10 days of receipt (shipping fees to be paid by you). We will exchange your item(s) or refund your money (shipping fees are non refundable) within 10 days of receipt of the item(s).
You will be responsible for returning items in their original condition. Your refund will be processed once products are received.
We cannot refund or exchange Personalised kits or Custom Kits.
You will be responsible for returning items in their original condition. Your refund will be processed once products are received.
We cannot refund or exchange Personalised kits or Custom Kits.