MONDAY 11TH DECEMBER 2023 WILL BE THE LAST DAY I WILL BE ABLE TO ACCEPT ORDERS FOR CHRISTMAS DELIVERY.
You will still be able to order from our website but I wont be processing them until after the holidays. It is always such a busy time of year and as I stitch everything myself and make up all the orders, I need plenty of time to complete them. So if you are thinking of ordering from us, I would do it as soon as you can. Hope you all understand. Clare x
You will still be able to order from our website but I wont be processing them until after the holidays. It is always such a busy time of year and as I stitch everything myself and make up all the orders, I need plenty of time to complete them. So if you are thinking of ordering from us, I would do it as soon as you can. Hope you all understand. Clare x
Apologies but we are not currently shipping overseas.
Tel 01969 640267 - 10am - 5pm
Delivery Policy -UK
For UK deliveries we use an Economy Courier Service and Royal Mail for Extra Small Parcels.
If your parcel is worth more than £20 it will need to be signed for and so you must make arrangements as to what you want to happen if you are not going to be in. (Neighbour, safe place in some instances can be used, etc). You will receive an email from the courier company and have the chance to give further instructions. The courier will attempt 3 times to deliver your parcel and then it will be returned to me. If this is the case, then unfortunately you will need to pay for shipping again. It can take a few weeks for the parcel to be returned so please make sure you have something in place as we cannot be held responsible for non delivery due to no one in at delivery address or if you have had the parcel redirected.
IMPORTANT - SOME AREAS OF THE UK MAY INCUR A SURCHARGE BECAUSE OF THEIR LOCATION EG THE HEBRIDES. WE WILL CONTACT YOU IF THIS IS THE CASE.
We aim to have your order ready for shipping within 3-10 working days (maybe longer during busy periods). All my kits are packed by me and made up to order. I stitch all the complete cushion covers and Christmas stockings myself. The Courier Service aims to deliver within 3-5 working days.
Both a Shipping email and a Tracking email will be sent to you. (Be sure to check your 'Spam' folder).
The prices below are approximations
BY PLACING AN ORDER IT IS ASSUMED THAT YOU GIVE CONSENT FOR YOUR SHARED PHOTOS SENT TO US TO BE SHOWN ON OUR SOCIAL MEDIA.
If your parcel is worth more than £20 it will need to be signed for and so you must make arrangements as to what you want to happen if you are not going to be in. (Neighbour, safe place in some instances can be used, etc). You will receive an email from the courier company and have the chance to give further instructions. The courier will attempt 3 times to deliver your parcel and then it will be returned to me. If this is the case, then unfortunately you will need to pay for shipping again. It can take a few weeks for the parcel to be returned so please make sure you have something in place as we cannot be held responsible for non delivery due to no one in at delivery address or if you have had the parcel redirected.
IMPORTANT - SOME AREAS OF THE UK MAY INCUR A SURCHARGE BECAUSE OF THEIR LOCATION EG THE HEBRIDES. WE WILL CONTACT YOU IF THIS IS THE CASE.
We aim to have your order ready for shipping within 3-10 working days (maybe longer during busy periods). All my kits are packed by me and made up to order. I stitch all the complete cushion covers and Christmas stockings myself. The Courier Service aims to deliver within 3-5 working days.
Both a Shipping email and a Tracking email will be sent to you. (Be sure to check your 'Spam' folder).
The prices below are approximations
- £01.90 - Extra Small Parcels (eg one Latch Hook Tool)
- £03.70 - Very Small Parcels (eg small batches of rug yarn)
- £04.95 - Small Parcel (eg one Latch Hook Starter Kit)
- £08.53 - Medium Parcel (eg one cushion kit/medium rug kit)
- £12.50 - Large Parcel (eg one large Rug kit)
- £17.50 - Extra Large Parcel (eg Two large rug kits)
- £21.30 - Extra Extra Large Parcel (eg Three ore more rug kits)
BY PLACING AN ORDER IT IS ASSUMED THAT YOU GIVE CONSENT FOR YOUR SHARED PHOTOS SENT TO US TO BE SHOWN ON OUR SOCIAL MEDIA.
Returns Policy
It is very important to us that you are happy with your purchase. However if you are not completely satisfied with your product you may return it within 28 days of receipt (shipping fees to be paid by you). We will refund your money (shipping fees are non refundable) within 10 days of receipt of the item(s).
You will be responsible for returning items in their original condition. Your refund will be processed once products are received.
We cannot refund or exchange Personalised kits or Custom Kits.
You will be responsible for returning items in their original condition. Your refund will be processed once products are received.
We cannot refund or exchange Personalised kits or Custom Kits.